escalating stress

Policy, puso, pakiramdam------
Recently, I was tasked to take in escalated calls which I really hate to do since I'm not confident about it. They said it's for my own growth. So one annoying Friday night, "I grew". I had the best advice then...Sa escalation daw, may 3Ps silang sinusunod... Policy, Puso, Pakiramdam. I learned.

"You have the potential, you just need to have the desire.."

So my supervisor is lifting my leg for my own advancement. Good or Bad?

Arghh..I still hate what I do.