Last night, I woke up with severe upper right back pain and an aching throat. I couldn't explain the feeling but pain caused me to absent from job that day. I was awake all night for not feeling well especially that during the prior weekend I was suffering from peptic ulcer. I could not remember anymore what time I was able to rest myself to sleep. When I woke up this morning, I was a bit okay and friends have actually advised me to just give my tired body much of a rest. Amidst me sitting in front of the porch, I realized these pains are something I never experienced before, knowing that I used to have a very healthy strong immune system. Could it be that my job has taken its toll on me already?! Not sure...I am frightened... here's what I found out...
1. Reports say that working night shift could increase women's risk of breast cancer. The disruption of body clock could hinder the production of melatonin that increases our risk of cancer. *melatonin is known as a substance that helps prevent cancer cells from growing*.
2. Deep Vein Thrombosis (DVT). Something we can acquire from sitting and taking in calls for long hours. The said medical condition can cause blood clot forming that could travel and eventually lodge our heart or lungs.
3. BurnOut Stress Syndrome (BOSS). This can cause high psychological job stress and depression. Symptoms include chronic fatigue and stress which could affect the heart and endocrine system, insomnia.
4. Muskuloskeletal Disorder- outsourcing body pain along the work.
5. Computer Vision Syndrome- Soreness, dryness, blurred vision, light sensitivity and headache.
6. Dysphonia- inability to speak, pain croakiness of voice, irritating cough, poor vocal power, inability to modulate and breathing difficulties.
7. Severe Stomach Related problems
8. Ear Problems
9. Sleeping Disorders.
10. Acoustic Shocks- any temporary or permanent disturbance of the functioning of the ear, or of the nervous system, which may be caused to the user of a telephone earphone by a sudden sharp rise in the acoustic pressure produced by it".
We, call center agents are often told to satisfy customers by providing excellent customer service. We have lots of unmanaged stress and pressure cause partly by customers who have unaddressesd issues of their own. We often hear them bad-mouthing us and we as an ever loyal blinded employees are told by our employers to just grin and bear it. tsk! tsk! tsk!
References:
Human Resource Management and Occupational safety By Carol Boyd
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